How Your Identity Is Verified During an Online Notarization
One of the first things people ask when they hear about remote online notarization is some version of “but how do you actually know it’s really me?” It’s a fair question, and honestly a great one. The identity verification process behind RON is one of the things that makes it not just convenient, but incredibly secure, arguably more secure than a traditional in-person notarization. Here’s exactly how it works.
It Starts Before You Even See Your Notary
Identity verification for a remote online notarization happens before the call. When you enter the secure signing platform, you’ll be walked through a multi-step verification process that has to be completed before you and your notary ever meet on screen.
First, Upload Your Government-Issued ID
The first thing you’ll do is upload a photo of a valid government-issued ID — a driver’s license, state ID, or passport all work. The platform then uses credential analysis technology to examine your ID for authenticity, checking things like formatting, security features, and whether anything looks off. It’s a whole lot more thorough than someone glancing at your license across a counter and waving you through.
Next, Answer a Few Questions Only You Would Know
After your ID clears, you’ll be asked a series of multiple choice questions pulled from your personal history — things like previous addresses, vehicles you’ve owned, or names associated with your financial records. These are designed to be things only you would know. You’ll have a short window of time to complete them, so stay focused. If the answers don’t check out, the session won’t move forward.
Lastly, Live Visual Verification with Your Notary
Once you’ve cleared the first two steps, you’ll connect with your notary on a live, two-way video call. Your notary will visually confirm your identity by comparing you to the ID you submitted and asking you to hold it up to the camera for a final check.
What If I Don’t Pass the Identity Verification?
It happens, and it doesn’t mean anything is wrong. KBA questions can sometimes confuse people, especially if you’ve moved around a lot, have a common name, or have a thin credit history. If you don’t pass on the first try, you may get another attempt. If verification still can’t be completed, Hill View Notary will work with you to find the best next step — including mobile notarization anywhere in the San Antonio area.
Every Session Is Recorded and Securely Stored
Every remote online notarization session is recorded from start to finish. That means there’s a complete, tamper-evident record of the entire signing — who was there, what was signed, and when it happened. If any questions ever come up down the road, that recording is on file and ready to go. Texas law requires this for every single RON session, no exceptions.
Ready to Get Started with a Remote Online Notary in San Antonio?
By the time you’re signing your document on a video call with Hill View Notary, you’ve already been verified three different ways. Your identity is protected, your document is protected, and everything is on the record. Safe, secure, and a whole lot more convenient than driving across town.
We’re available 24 hours and serve clients in San Antonio, New Braunfels, Schertz, Converse, Helotes, Boerne, Bulverde, Universal City, and anywhere in the world through remote online notarization.
